We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. This excludes bike purchsaes. Please read "Returns" below for more information.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective.
Labor fees, such as custom wheel builds or other services like repairs, are non-refundable.
No returns, refunds or exchanges on Bicycles, Wheels, Special Orders, Trainers, Electronics or ANY CLOSEOUT OR DISCOUNTED products (including “closeout rack” or team discounts).
No Returns or Refunds on Layaway payments/deposits.
Gift Card sales are final and have no cash value. Gift Cards are not replaceable if lost, stolen or if used without authorization. Please treat them as cash.
Any returns deemed eligible must be in original packaging with tags attached, unopened, unused and with original receipt. Exception may be made for defective or warranty eligible product.
Any eligible returns are subject up to a 20% Re-Stock fee enforced at our discretion.
We reserve the right to deny or refuse a return or refund for any reason at any time.
ONCE NOTIFIED OF COMPLETION, BIKES LEFT LONGER THAN 30 DAYS WILL BE CONSIDERED ABANDONED AND DISPOSED OF AT OUR DISCRETION.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!